Technology Impact Cycle Tool

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If you think about the real problem this technology is going to solve. If you think about the ability of this technology to solve the real problem. If you think about possible negative effects and will this technology contribute to a world you want to live in. If you think about all that, what improvements would you make? The answers on questions 1-5 help you to gain insight in the impact of this technology on society. This question (nr 6) is intended to make you think about improvements. What improvements would you (want to) make to this technology, because of the answers to questions 1-5?

An example: Griefbot

During the brainstorm we learned that people can get hooked to a Griefbot. That is why we now allow users to set restrictions and we give them information on usage - time. During earlier sessions we learned that the Griefbot should only be used by the people very close to the deceased. That is why you can only use it when you know the passwords and have a death certificate. We also learned about our users needing real human connection. That is why we created a community of Griefbot users.

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If you think about this technology being used to break the law, or avoid the consequences of breaking the law, or to be used against certain groups, or to the attack the truth or to pit certain groups against each other. If you think about all that, what improvements would you (want to) make to this technology? The idea of the technology impact tool is that it stimulates you to think hard about the impact of this technological solution when it comes to the role of bad actors (question 1-5). The answers can lead to changes you (want to) make in the design or implementation of this technology, which is a good thing. Please list them here.

An example: Griefbot

Yes. We think the Griefbot is a very personal solution, so we created a very personal two-factor security. You can only use the Griefbot with a double authentication. Also we encrypted all data in our datacenters and made sure security is very high level, so it is also impossible to hack our Griefbots. An eleborate back-up procedures makes sure, that you can always return to the Griefbot of a few weeks/months ago.

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If you think about this technology invading someones privacy or collecting personal data and if you think about the way this technology is compliant with prevailing law and mitigates dataprotection risks and concerns. If you think about all that, what improvement would you (want to) make to this technology? The idea of the technology impact tool is that it stimulates you to think hard about the impact of this technological solution when it comes to privacy and dataprotection (question 1-5). The answers can lead to changes you (want to) make in the design or implementation of this technology, which is a good thing. Please list them here

An example: Griefbot

We are continously working on being compliant with GDPR law. On a more fundamental level, we are exploring two potential improvements. First we are thinking of a Griefbot that is completely personal, so there is only a one on one relation with the Griefbot. This solves a lot of issues with privacy. Furthermore we think that if the griefbot is personal and has the sole puropose to help one specific purpose grief, it would make sense that the person using the griefbot has some say of control over the development of the griefbot. Second we are exploring the option that a deceased person has to give permission for the Griefbot while alive. Just like a donor codicil.

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f you think about the impact of this technology on human values & needs. If you think about how this technology affects the identity of the user, the autonomy of the user (can the users make their own decisions?) and the health and wellbeing of the user. If you think about all that, what improvement would you (want to) make to this technology? The idea of the technology impact tool is that it stimulates you to think hard about the impact of this technological solution when it comes to human values and needs (question 1-3). The answers can lead to changes you (want to) make in the design or implementation of this technology, which is a good thing. Please list them here

An example: Griefbot

For the real user we decided to build controls in the bot. 1. We inform the user of extreme use; 2. We give the option to restrict access; 3. We monitor Griefbot - usage centrally to see trends; 4. We have a distress-button which the user can use when the Griefbot misbehaves. For te deceased we are researching the option to formally have someone give permission to use a Griefbot after death.

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If you think about all stakeholders of this technology. If you think about stakeholders that are less obvious. If you think about the way certain stakeholders are affected by this technology and if you want to take them into consideration. If you think about all that, what would you (want to) improve on this technology. The idea of the technology impact tool is that it stimulates you to think hard about the impact of a technological solution. In this case by looking at the stakeholders. This can lead to design - changes and/or improvements, which is a good thing. Please list them here.

An example: Griefbot

By our stakeholder-analysis we even more realized that we can only support one on one relationships with a Griefbot. If more people want to use the Griefbot, there will be more Griefbots. We will create one primarily user, who can allow access to other users, but they will talk to their own version.

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If you think about the limitations of data. Things like subjectivity, incomplete datasets and so on. If you think about the way new insights are handled. If you think about the sustainability of the collection of data or the data that is collected from the users. If you think about all that, what would you (want to) improve on this technology? The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution in this case data. (question 1-4). The answer can lead to improvemenst in design or implementation, which is a good thing. Please list them here.

An example: Griefbot

Not at the moment, no.

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If you think about accessibility to this technology. If you think about built in biases or automatic decisions that may be biased. If you think about who is benefitting from this technology and the diversity of the team that creates the technology. If you think about all that, what improvements would you (want to) make to this technology. The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution in this case on the topic of inclusivity (question 1-5). The answers can lead to improvements in design or implementation, which is a good thing. Please list them here.

An example: Griefbot

Yes. Based on this discussion we decided to limit the accessibility of the griefbot to one person. A person that has a death certificate and usernames and passwords. The user can buy additional licenses. Secondly we started a discussion with life Insurance companies to include a griefbot - possibility so we make it even more affordable for everyone.

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If you think about the communication on the way the technology works and the businessmodel. If you think about the explanation on automatic decisions that are made. If you think about complaint procedures and transparency on possible negative effects. If you think about all that, what would you (want to) improve? The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution, in this case on the topic of transparency. (question 1-4). The answer can lead to improvements in design or implementation, which is a good thing. Please list them here.

An example: Griefbot

Based on the last question we created a specific section on our website in which we explicitly - by a questionnaire - help users to make the right decision. We tell them about the large social impact of the Griefbot, we share user stories and we explicitly tell them that the griefbot is an impersonation of the deceased, that is created by an AI that is by design a black box for us, This helps the user to make the right decision. We also have plans to provide a feedback-section, reviews and community for users.

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If you think about the direct and indirect energy use and the materials that are used in this technology. If you think about the lifespan of the technology and the hidden environmental impact of the technology. If you think about all that, what improvements would you (want to) make to this technology? The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution (question 1-4). In this case on the topic of sustainability. The answer can lead to improvements in design or implementation, which is a good thing. Please list them here.

An example: Griefbot

We are currently investigating if we can offload certain resources to the local client.

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The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution (question 1-5). The answer can lead to changes in design or implementation, which is a good thing. Please list them here. And... If this category was of any help in rethinking your technology, please re-enter your answers on questions in precious categories now.

An example: Griefbot

Maybe we should decide on not making or implementing things if the future scenario's turn out to be too radical. But things will change and society changes as well. And what will happen if somebody else decides differently? Do we really have an opt-out if the standard is to opt-in or is this just an illusion? Do we really have a choice?