Technology Impact Cycle Tool

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If this category is not applicable for this technology, please select 'Yes'.
Is it easy for users to find out how your technology works? Can a user understand or find out why your technology behaves in a certain way? Do you explain the goals and the idea of the technology? Are you transparent about the way your business model works?
This question is only relevant when you use algorithms or artificial intelligence. If so, do you tell your users how the decision making process works? Which data is collected ? How conclusions are reached? And, if you use something like machine learning where conclusions are reached in a 'black box' are you transparant about that?
Are you easy to reach? Do you have procedures in place for complaints? Is it easy for users and other parties to ask questions about your technology? And do you have people to answer those questions?
Do you tell your users or stakeholders about possible negative consequences or shortcomings of your technology? Did you consider that - though your system may be fair in itself - it still can have negative consequences in the real world? Do you communicate about that?
The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution (question 1-4). The answer can lead to changes in design or implementation, which is a good thing. Please list them here.

Frameworks

An Algorithmic Impact Assessment from Canada.
(https://www.canada.ca/en/government/system/digital-government/modern-emerging-technologies/responsible-use-ai/algorithmic-impact-assessment.html)

Further reading

Fair systems still can have negative consequences in the real world
(https://blog.acolyer.org/2020/02/05/protective-optimization-technologies/)