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Technology Impact Cycle Tool

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Depending on the technology your assessing, some categories are more important than others. Here you can indicatie how important you think this category is for this technology.
If this category is not applicable for this technology, please select 'Yes'.

(Only the gray shaded text is printed on the Quick Scan canvas)

Is it easy for users to find out how your technology works? Can a user understand or find out why your technology behaves in a certain way? Are the goals explained? Is the idea of the technology explained? Is the technology company transparent about the way their business model works?

(This question is part of the Quick Scan)

This question is only relevant when algorithms or artificial intelligence is used. If so, is the technology transparent about how the decision making process works? Which data is collected? How conclusions are reached? And, if you use something like machine learning where conclusions are reached in a 'black box' are you transparant about that?
Is the (technology) company easy to reach? Are there procedures in place for complaints? Is it easy for users and other parties to ask questions about the technology? Are there people available to answer those questions?
Is the technology transparent to users or stakeholders about possible negative consequences or shortcomings of the technology? Is considered that though the system may be fair in itself, it still can have negative consequences in the real world? For example Google Maps suggesting detours through a residential area. Do you communicate about that?

(Only the gray shaded text is printed on the Improvement Scan canvas)

If you think about the communication on the way the technology works and the businessmodel. If you think about the explanation on automatic decisions that are made. If you think about complaint procedures and transparency on possible negative effects. If you think about all that, what would you (want to) improve? The idea of the technology impact tool is that it stimulates you to think hard about the impact of your technological solution, in this case on the topic of transparency. (question 1-4). The answer can lead to improvements in design or implementation, which is a good thing. Please list them here.

(This question is part of the Improvement Scan)

Are you satisfied with the quality of your answers? The depth? The level of insight? Did you have enough knowledge to give good answers? Give an honest assessment of the quality of your answers.

Frameworks

An Algorithmic Impact Assessment from Canada.
(https://www.canada.ca/en/government/system/digital-government/modern-emerging-technologies/responsible-use-ai/algorithmic-impact-assessment.html)

Further reading

Fair systems still can have negative consequences in the real world
(https://blog.acolyer.org/2020/02/05/protective-optimization-technologies/)